Which of the Following Approaches to Process Improvement Could Be

question 26

Multiple Choice

Which of the following approaches to process improvement could be described as competitive benchmarking?

• A)Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at XEROX visit GM to pick up ideas on processing customer orders.
• C)Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Standard Deviation

A statistic that measures the dispersion or variability of a data set relative to its mean.

Normal Distribution

A probability distribution that is symmetrical around its mean, showing that data near the mean are more frequent in occurrence than data far from the mean.

Advertised Lifetime

Advertised Lifetime typically refers to the expected duration or lifespan of a product as claimed by its manufacturer or seller.

Normal Distribution

A continuous probability distribution characterized by a symmetric, bell-shaped curve describing the spread of a variable.