The Magnitude of Changes Created by a Continuous Improvement Program

question 23

True/False

The magnitude of changes created by a continuous improvement program is generally larger than those created by a business process reengineering program.

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Definitions:

Inspirational Appeals

Utilize emotional arguments or enthusiastic statements to persuade or motivate others towards a certain action or behavior.

Exchange

The promise of rewards to persuade another person to cooperate.

Coalition Building

Gathering the support of others as a reason for another person to agree to a request.

Assertiveness

The use of demands or threats to persuade someone to carry out a task.