A Customer Enters a Business and Joins the One Line

question 23

Multiple Choice

A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?

• A)single channel, single phase
• B)single channel, multiple phase
• C)multiple channel, single phase
• D)multiple channel, multiple phase

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Definitions:

Sales Level

The total volume or amount of sales achieved by a business within a specified time period.

Dividend Payout Ratio

The portion of a company's earnings that is paid out to shareholders as dividends, usually expressed as a percentage.

Sustainable Rate

The maximum rate at which a company can grow its earnings without needing additional equity financing while maintaining a constant debt-to-equity ratio.

External Equity

Refers to funds raised from outside the company, typically through issuing new shares to investors.