A Customer Enters a Business and Joins the One Line

question 23

Multiple Choice

A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?

• A)single channel, single phase
• B)single channel, multiple phase
• C)multiple channel, single phase
• D)multiple channel, multiple phase

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Definitions:

Troops

Units of soldiers, typically used to refer collectively to military personnel.

Somalia

A country located in the Horn of Africa, known for its long coastline, history of clan-based society, and recent struggles with instability and piracy.

Long-lasting Conflict

A prolonged struggle or dispute that persists over an extended period of time, often involving armed combat.

Clinton

Referring to Bill Clinton, the 42nd President of the United States, who served from 1993 to 2001, or Hillary Clinton, a prominent American politician and former Secretary of State.