What Are the Implications of an Empty Column (I

question 53

Multiple Choice

What are the implications of an empty column (i.e., one with no check marks or x's) in the main body of the matrix of the house of quality?

• A)Nothing, it's just a sparse row.
• B)There is no synergy among the product characteristics.
• C)Product characteristics are potentially unnecessary.
• D)Customer requirements are potentially not being met by the product.

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Definitions:

Double-Entry Bookkeeping

A system of recording and classifying business transactions that maintains the balance of the accounting equation.

Annual Report

Summary of a firm’s financial information, products, and growth plans for owners and potential investors.