The Internal Business Perspective of the Balanced Scorecard Is Concerned

question 80

Multiple Choice

The internal business perspective of the balanced scorecard is concerned with ________.

• A) how customers perceive the business and its products and services
• B) the company's ability to improve and create value
• C) which business processes the company must excel in to meet expectations
• D) whether investors and creditors view the company favorably

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Definitions:

Strategic Goal

A long-term, broad aim that an organization seeks to achieve in order to realize its mission and vision.

Growth Targets

Specific objectives set by a business or organization aiming for a certain level of expansion or development within a given timeframe.

Incentive Pay

Financial reward given to employees beyond their regular salary, often based on performance criteria, to motivate and encourage higher productivity.

Downside Risk

The potential for loss or negative outcome in an investment or business situation.