Costs Incurred in Customer Service Are Categorized as ________

question 135

Multiple Choice

Costs incurred in customer service are categorized as ________.

• A)prevention costs
• B)appraisal costs
• C)internal failure costs
• D)external failure costs

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Definitions:

Blame Others

The act of attributing responsibility for one's own or shared problems or negative outcomes to other individuals or entities.

Cyber Bully

The use of electronic communication to bully a person, typically by sending messages of an intimidating or threatening nature.

Passive Opposition

Behaviors characterized by non-active resistance or non-cooperation, especially in response to authority or control.

Repressed Belligerence

Refers to hostile or aggressive feelings that are suppressed or held back from conscious awareness, possibly affecting an individual's behavior indirectly.