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The Process Safety standard was written in response to certain key disasters in the decade of the 1980’s. One of the worst of these disasters was an explosion in a refinery near Houston, killing 25 people, and resulting in millions of dollars in OSHA fines. Name the company that owned this refinery.
Referring Competition
Mentioning or recommending competitors in a way that can indirectly benefit one's own business.
Personalize The Relationship
A marketing and customer service strategy focusing on tailoring interactions and communications to meet the individual needs and preferences of customers.
Trial Close
A sales technique used to gauge a prospect's readiness to buy by asking hypothetical closing questions before the actual close.
Standing-Room Close
A sales technique designed to create a sense of urgency among potential buyers, suggesting that the opportunity or product will soon be unavailable, similar to an event that has only standing room available.
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