The Difference Between the Mean of a Data Set and the Individual

question 15

Multiple Choice

The difference between the mean of a data set and the individual values of that set is known as the:

• A) variance
• B) standard deviation
• C) residual
• D) mean absolute deviation
• E) quartile

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

Explain the Service Gaps Model and its significance in evaluating service quality.

Understand the various dimensions of service quality and their practical implications.