The ____________________ Applies to Events for Which the Probability of Occurrence

question 37

Short Answer

The ____________________ applies to events for which the probability of occurrence over a given span of time,space,or distance is extremely small.

Identify strategies to reduce delivery gaps including technology use and employee empowerment.

Assess the importance of employee empowerment in improving service quality.

Understand the significance of reliability and assurance in service settings.

Comprehend the concepts of instrumental and emotional support to enhance service delivery.

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Definitions:

Formal Organizations

Structured groups established for a specific purpose, characterized by a system of rules and hierarchies.

Authoritarian Leadership

Demands strict compliance from subordinates. Authoritarian leaders are most effective in a crisis such as a war or the emergency room of a hospital.

Social Groups

are collections of individuals who interact with each other based on shared interests, beliefs, or characteristics, forming a sense of unity and identity.

Groupthink

A phenomenon where a group's desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.