Why Is Documentation Especially Significant in Managed Care

question 21

Multiple Choice

Why is documentation especially significant in managed care?

• A)The hospital needs to show that employees care for patients.
• B)Institutions are reimbursed only for patient care that is documented.
• C)Patients might bring lawsuits if care was not given.
• D)Documents may become part of a lawsuit.

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Definitions:

Customer-touching Applications

Software applications, often part of CRM systems, that allow customers to directly interact with a company's services or its information.

Customer-centric

describes a strategy that prioritizes the needs and desires of customers in the development and selling of products or services.

Repeat Customers

Individuals who repeatedly purchase goods or services from the same business or brand.

Loyalty Programs

Marketing strategies designed to encourage customers to continue to shop at or use the services of a business associated with the program.