The First Line Item in the Operating Activities Section of a Spreadsheet

question 28

Multiple Choice

The first line item in the operating activities section of a spreadsheet for a statement of cash flows prepared using the indirect method is:

• A)Cash.
• B)Cash received from customers.
• C)Increase (decrease)in accounts receivable.
• D)Net income.
• E)Adjustments to net income.

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Definitions:

Customer Contact Audit

An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.

Flowchart

A diagram that depicts a process, system, or computer algorithm, typically using symbols to represent steps and arrows to show the flow direction.

Service Quality

Service quality is the degree to which a service meets the customer's expectations and needs, often considered a key factor in customer satisfaction and loyalty.

Responsiveness

The ability of a business or organization to quickly and effectively reply to customer inquiries, complaints, or needs.