Examlex
Which of the following terms best describes a distribution of the net income of a corporation to its owners?
Responsiveness
The ability of a company, system, or individual to quickly and effectively respond to customer requests, market changes, or other demands.
Service Quality
The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.
Customer Contact Audit
An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.
Flowchart
A diagram that depicts a process, system, or computer algorithm, typically using symbols to represent steps and arrows to show the flow direction.
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