Examlex
Vertical analysis highlights changes in an item on the financial statements over time.
Customer Relationship Management
A strategy in business that focuses on developing and maintaining lasting relationships with customers to enhance loyalty and retention.
Types of Customers
Refers to the different categories or segments of customers each with their own specific needs, behaviors, and characteristics.
Net Promoter Score
A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company to a friend or colleague.
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