Customer Satisfaction, Operational Efficiency, and Employee Excellence Are Often Measured

question 87

True/False

Customer satisfaction, operational efficiency, and employee excellence are often measured as part of the balanced scorecard approach.

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Definitions:

Secondary Reinforcers

Stimuli or rewards that have learned value through their association with primary reinforcers, such as money or praise.

Biological Needs

Fundamental requirements that serve to maintain the basic functioning and survival of an organism, including food, water, shelter, and air.

Shaping

A method of behavior training in which successive approximations of the desired behavior are reinforced until the exact behavior is achieved.

Negative Reinforcement

A behavior modification technique where an unpleasant or aversive stimulus is removed following a desired behavior, increasing the likelihood of that behavior being repeated.