Which of the Following Perspectives from the Balanced Scorecard Focuses

question 192

Multiple Choice

Which of the following perspectives from the balanced scorecard focuses on determining if customers are happy after the sale takes place?

• A) Learning and growth perspective
• B) Internal business perspective
• C) Customer perspective
• D) Financial perspective

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Definitions:

Government Influence

The ways in which governmental actions, policies, and regulations affect economic, social, and organizational activities within a country.

Mexican Unions

Labor organizations in Mexico that represent the interests of workers, involved in negotiating wages, work conditions, and safeguarding workers' rights within various industries and sectors.

Centralized Bargaining

A negotiation process in which a central body, rather than individual employers, negotiates on behalf of multiple employers with a union(s), typically resulting in a collective agreement.

Social Partnership

A form of cooperation between the government, businesses, and trade unions to formulate and implement policies collectively, often focusing on economic and social issues.