How Does the Ritz Carlton View Orientation Programs? Ritz Carlton,the

question 23

Essay

How does the Ritz Carlton view orientation programs? Ritz Carlton,the company ranked number 1 in Training magazine's 2007 Top 125 list,uses a very systematic approach to employee orientation and views orientation as the key to retention.In the two-day classroom orientation,employees spend time with management,dine in the hotel's finest restaurant,and witness the attention to customer service detail first hand.Later,in their twenty-first day they are tested on the company's service standards and are certified.Medium;Knowledge

Compare and contrast classical conditioning with operant conditioning and other learning theories.

Explain the concept of systematic desensitization and how it differs from counterconditioning.

Understand how shaping can be utilized to teach or modify behaviors.

Describe how extinction works in both classical and operant conditioning contexts.

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Definitions:

Traveling Trophy

An award or trophy passed from one individual, team, or unit to another in recognition of achieving a particular standard or victory, often within a competitive context.

Recognition Techniques

Methods used to acknowledge and reward employees' contributions and achievements, enhancing motivation and performance.

Avoidable Turnover

Employee departures that could have been prevented by addressing underlying issues, such as job dissatisfaction or workplace conflicts.

Employee Training

The process of providing workers with the knowledge, skills, and abilities required to perform their job effectively.