In a Balanced Scorecard, the Customer Area Looks at Customer

question 19

Short Answer

In a Balanced Scorecard, the customer area looks at customer satisfaction and _______________.

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Definitions:

Management Support

The assistance, guidance, and resources provided by managers to their teams, facilitating achievement of goals and improvement in performance.

Training Methods

Techniques and strategies used to facilitate the learning process and skill development, ranging from instructor-led training to online and interactive methods.

Valence

The perceived desirability or attractiveness of a reward or outcome, which influences motivation.

Negative Transfer

This occurs when learning in one context or task hinders or interferes with performance in another context or task.