Instruction 1.1 The Manager of the Customer Service Division of a Major

question 122

Multiple Choice

Instruction 1.1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a wireless home security system made by the company over the past 12 months are satisfied with their products.
-Referring to Instruction 1.1,the possible responses to the question 'How much time do you use the wireless home security system every week on the average?' are values from a

• A) continuous numerical random variable.
• B) discrete numerical random variable.
• C) categorical random variable.
• D) parameter.

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Definitions:

Behavioral Observation Scale (BOS)

A variation of a BARS which uses all behaviors necessary for effective performance to rate performance at a task.

Behaviorally Anchored Rating Scale (BARS)

Method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance.

Feedback

Information employers give employees about their skills and knowledge and where these assets fit into the organization's plans.

Behaviorally Anchored Rating Scales (BARS)

An appraisal system that evaluates employees' performance based on specific behavioral examples related to job performance.