A Single-Server Queueing System Has an Average Service Time of 16

question 16

Multiple Choice

A single-server queueing system has an average service time of 16 minutes per customer, which is exponentially distributed. The manager is thinking of converting to a system with a constant service time of 16 minutes. The arrival rate will remain the same. The effect will be to:

• A) increase the utilization factor.
• B) decrease the utilization factor.
• C) increase the average waiting time.
• D) decrease the average waiting time.
• E) not have any effect since the service time is unchanged.

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Definitions:

Empowerment

The process of giving individuals or groups more control, authority, and responsibility regarding their own lives or work.

Delegation

The assignment of formal authority and responsibility for accomplishing a specific task to another person.

Specific Task

Refers to a particular piece of work or activity that is assigned or required to be done.

Critical Problems

Significant challenges or issues that require immediate attention and resolution.