=

question 160

Multiple Choice

=

• A) ( )
• B) ( )

---

Definitions:

Defect

A flaw or imperfection in a product or system that hinders its intended functionality or quality.

Guaranteed Period

A timeframe during which certain conditions of a contract, such as warranty or returns, are assured to be honored.

Marketing Actions

Strategic steps taken by businesses to promote and sell their products or services, including advertising, promotions, and product development.

Customer Satisfaction

The measure of how products or services supplied by a company meet or surpass customer expectation.