What Is the Basic Function of a Help Desk

question 45

Multiple Choice

What is the basic function of a help desk?

• A)develop and implement standards and control data
• B)provide hot line assistance and serve as a clearinghouse of information
• C)train end users and assist with application development
• D)All of the above are basic functions of a help desk.

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Definitions:

Actionable Misrepresentation

False or misleading statements that lead to a legal cause of action because they result in harm or losses.

Sales Puffery

Exaggerated or hyperbolic statements made by a salesperson, regarded as harmless and not legally binding, used to spark interest in a product or service.

Worldview

People’s different beliefs about the world around them.

Multiculturalism

A social and political approach advocating for the respect, acknowledgement, and accommodation of cultural diversity within a society.