What Is the Basic Function of a Help Desk

question 45

Multiple Choice

What is the basic function of a help desk?

• A)develop and implement standards and control data
• B)provide hot line assistance and serve as a clearinghouse of information
• C)train end users and assist with application development
• D)All of the above are basic functions of a help desk.

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Definitions:

Diversification

The strategy of spreading investments across various asset classes or sectors to reduce risk.

Merger

A strategic business action where two entities consolidate their assets, operations, and management with the aim of fostering growth or competitive advantage.

Shareholder Rights Plan

A defensive strategy used by corporations to deter hostile takeovers by issuing new shares to existing shareholders, making a takeover more expensive.

Hostile Takeover

An acquisition attempt by a company or investor to obtain control of another company against the wishes of the target company's management and board of directors.