To Minimize Adverse Behavioral Reactions,the Organization Must First Understand Why

question 32

Multiple Choice

To minimize adverse behavioral reactions,the organization must first understand why resistance to change occurs.One behavioral problem occurs when there is insufficient explanation of why a change must take place.This type of problem falls into the general category of

• A)communication.
• B)natural resistance to change.
• C)the manner in which the change is introduced.
• D)top management support of change.

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Definitions:

Reactive Interference

The phenomenon where newly learned information interferes with the recall of previously learned information.

Retroactive Interference

A memory problem where new information interferes with the ability to recall older information.

Proactive Interference

The phenomenon where older memories interfere with the recall of newer memories.

Misinformation Effect

A phenomenon in which a person's recall of episodic memories becomes less accurate because of post-event information.