Customer Inquiries During the Sales Order Process Are Best Handled

question 74

Multiple Choice

Customer inquiries during the sales order process are best handled by

• A)a sales order and customer service person.
• B)accounting personnel.
• C)the credit manager.
• D)A and C above

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Definitions:

Action Guideline

A set of recommended actions or strategies designed to achieve a specific goal or outcome.

Mechanistic Bureaucracy

An organizational structure characterized by detailed procedures and rules, a clear hierarchy, and a focus on efficiency and predictability.

Management Emphasis

The focus or priority that management places on certain areas, goals, or practices within an organization.

Professional Bureaucracy

An organizational structure characterized by a high degree of specialization and professional autonomy, often found in institutions like hospitals and universities.