Chaz Finnerty Called the IT Help Desk in a Huff

question 62

Multiple Choice

Chaz Finnerty called the IT Help Desk in a huff."I'm trying to open an Excel file and I get a message that says that the file is locked for editing.What's going on?" The answer is that

• A)the file is corrupted due to a computer virus.
• B)there is no problem.Chaz is editing the file,so it is locked..
• C)concurrent update controls have locked the file.
• D)Chaz didn't open the file with the appropriate program.

---

Definitions:

Alternative-Choice Close

A sales technique where the salesperson presents the potential buyer with two choices, both leading to a sale, in an effort to close the deal.

Buying Decision

The process of evaluating and choosing from available alternatives to purchase a product or service.

Question Close

A sales strategy that involves closing a deal by asking the customer a question that assumes the sale has been made.

Purchase Manager

An individual responsible for acquiring goods and services for their organization at the best possible price.