Which Conflict Resolution Style Occurs Most Often When One Party

question 70

Multiple Choice

Which conflict resolution style occurs most often when one party has high levels of organizational power and can use legitimate or coercive power to settle the conflict?

• A)Avoiding
• B)Compromise
• C)Collaboration
• D)Competing
• E)Accommodating

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Definitions:

New Customer

An individual or entity who has never previously purchased from or engaged with a business.

Service Quality Dimensions

The aspects through which customers evaluate the quality of a service, typically including reliability, assurance, tangibles, empathy, and responsiveness.

Selling Process

A sequence of steps taken by a seller to engage a buyer and facilitate a transaction.

Sales Staff

Employees within an organization responsible for selling products or services directly to customers.