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Scenario: Palliative Care Home Ben, Andy, and Carl Are Employees

question 116

Multiple Choice

Scenario: Palliative Care Home Ben, Andy, and Carl are employees at Palliative Care Home (PCH) .They report to Lisa who is the department manager.Lisa has a tremendous amount of freedom to make decisions on how she manages her employees.She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award.In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH.He admires Carl and has learned several things about the job by just observing him.Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award.Carl commands _____ power.

Definitions:

Control

In management and organizational contexts, refers to the processes and systems in place that ensure activities and outputs meet the organization’s objectives and standards.

Consumer Decision

The process by which individuals select, purchase, use, and dispose of goods and services, influenced by various personal and environmental factors.

Attitudes

A settled way of thinking or feeling about something, which reflect an individual's views, beliefs, and predispositions towards objects, people, and events.

Decision Making

The cognitive process of selecting a course of action from among multiple alternatives, typically involving some form of problem-solving or judgment.