Scenario: City Place, Inc

question 61

Multiple Choice

Scenario: City Place, Inc.Shirley, Linda, Samuel, and Matt are part of the project team at Ltronix International, a company producing home appliances.They had been assigned the task of selecting two out of five new products to be introduced in the next quarter.The team is at conflict over the choice of products to be introduced.Samuel, who is uncomfortable with confrontations, chooses to remain neutral by staying away from the arguments.Linda and Shirley had a few arguments which were finally resolved when Linda gave in to Shirley's demands.Shirley who was the most experienced among the four continued to insist on her choice.Matt was equally adamant about his choice.Finally, to resolve the situation, Shirley agreed to one of Matt's choice of products in exchange for one of her choices.Samuel, who chose to remain neutral, adopted which style of conflict resolution?

• A)Competing
• B)Avoiding
• C)Collaboration
• D)Compromise
• E)Accommodating

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Definitions:

Decision Process

A series of steps that involve identifying a problem, generating alternatives, choosing an alternative, and implementing a solution.

Upper Echelon

A term referring to the highest level of leadership or management within an organization.

Spatial Differentiation

The process of distinguishing, organizing, and managing spaces or territories based on specific criteria or functions within an organization or in geographical terms.

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often driven by international trade and investment and aided by information technology.