When Trust Is Cognition-Based, It Means That Trust Depends on Feelings

question 30

True/False

When trust is cognition-based, it means that trust depends on feelings toward the authority that go beyond any rational assessment.

---

Definitions:

Transportation Costs

Expenses incurred in moving goods from one location to another, including freight, shipping, and logistics fees.

Omni-Channel Retail

A retail strategy that provides customers with a seamless shopping experience across various channels and devices.

Tangible Goods

Physical items that can be seen, touched, and possessed, distinct from services or digital products, and central to traditional economic exchange.

Response Time

The duration between when a customer request is made and when it is fulfilled, which is critical for customer satisfaction.