Which of the Following Perspectives from the Balanced Scorecard Focuses

question 26

Multiple Choice

Which of the following perspectives from the balanced scorecard focuses on determining if customers are happy after the sale takes place?

• A)Learning and growth perspective
• B)Internal business perspective
• C)Customer perspective
• D)Financial perspective

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Definitions:

"You" Attitude

The "You" attitude is a communication approach that focuses on the audience's needs and perspectives, emphasizing the benefits to them rather than to the speaker or writer.

Biased Language

Language that shows prejudice towards or against people, ideas, or things.

Bias-Free Language

Language that avoids bias, stereotypes, or expressions that discriminate against groups of people.

Company's Image

The public perception or reputation of a business, shaped by its actions, branding, and communication strategies.