Which of the Following Perspectives from the Balanced Scorecard Focuses

question 35

Multiple Choice

Which of the following perspectives from the balanced scorecard focuses on continuing to improve and create value?

• A)Learning and growth perspective
• B)Internal business perspective
• C)Customer perspective
• D)Financial perspective

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Definitions:

J.D. Power Cars

A market research company that conducts consumer surveys to provide reviews and ratings on cars and automotive companies.

Toyota Prius

A hybrid electric vehicle manufactured by Toyota, noted for its fuel efficiency and environmental friendliness.

Core Benefit

The fundamental value or primary advantage that a customer receives from a product or service.

Market Position

The place a brand or product occupies in the mind of the customer and in the market relative to competitors, based on criteria like quality, price, and function.