Which of the Following Perspectives from the Balanced Scorecard Focuses

question 26

Multiple Choice

Which of the following perspectives from the balanced scorecard focuses on determining if customers are happy after the sale takes place?

• A)Learning and growth perspective
• B)Internal business perspective
• C)Customer perspective
• D)Financial perspective

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Definitions:

December 2007

Marked the beginning of the global financial crisis that led to significant economic downturns worldwide.

Business Fluctuations

The cyclical increases and decreases in economic activity that an economy experiences over time.

Great Depression

A severe worldwide economic depression that took place during the 1930s, starting in the United States, marked by significant declines in industrial production and employment.

More Severe

Used to describe a situation or condition that is significantly worse or more intense than others.