The Lost Profits from Lost Customers Are an Example Of

question 174

Multiple Choice

The lost profits from lost customers are an example of:

• A)prevention costs.
• B)internal failure costs.
• C)appraisal costs.
• D)external failure costs.

Recognize the importance and methods of ensuring reliable measurement in employee selection.

Know the role of interviews in the selection process and their accuracy.

Understand the impact of legislation on the collection and use of applicant information.

Grasp the significance and methods of validation (predictive, concurrent, content, construct) in employee selection tests.

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Definitions:

Automatically Processed

Information or tasks that are performed with little or no conscious effort, often due to repetition or familiarity.

Identification

The psychological process in which an individual assimilates an aspect, property, or attribute of another and is transformed, wholly or partially, by the model the other provides.

Automatically Processed

Information processed without conscious awareness, often quickly and efficiently.

Retracing Steps

A method of attempting to remember or find something by thinking or going back over the path or actions taken.