Internal Failure Costs Are Costs Incurred ________

question 103

Multiple Choice

Internal failure costs are costs incurred ________.

• A)to detect poor-quality materials,goods,or services
• B)when the company detects and corrects poor-quality goods or services before delivery to customers
• C)after the company delivers poor-quality goods or services to customers and then has to make things right with the customer
• D)to avoid poor-quality goods or services

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Definitions:

Neuroticism

A trait from the Big Five personality traits framework, pointing to an individual's tendency towards emotional instability and anxiety.

Honesty

The quality of being truthful, sincere, and free from deceit or fraud in conduct or speech.

Humility

A modest or low view of one's own importance; humbleness.

Conscientiousness

A personality characteristic marked by an individual's arrangement skills, dependability, and intense loyalty to duties.