The Level of Employee Satisfaction Is a Key Performance Indicator

question 58

Multiple Choice

The level of employee satisfaction is a key performance indicator of the ________.

• A)financial perspective of a balanced scorecard
• B)learning and growth perspective of a balanced scorecard
• C)internal business perspective of a balanced scorecard
• D)customer perspective of a balanced scorecard

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Definitions:

Common Trade Practices

Established methods or patterns of behavior routinely observed and accepted in a particular industry or trade.

Exclusive Provider

A sole supplier of a particular product or service within a specific market or arrangement.

Unconscionable

Refers to actions or terms in a contract that are so unjust or overwhelmingly one-sided in favor of the party with more power that they are contrary to good conscience.

Market Price

The current price at which an asset or service can be bought or sold in a public market.