One Part of the Balanced Scorecard Helps Management Answer the Question

question 84

Multiple Choice

One part of the balanced scorecard helps management answer the question "How do we look to shareholders?" Which of the four perspectives is being described here?

• A)financial perspective
• B)customer perspective
• C)internal business perspective
• D)learning and growth perspective

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Definitions:

Formal Authority

The power or right to give orders, make decisions, and enforce obedience, usually established through a hierarchical structure within an organization.

Forcing

A conflict resolution strategy where one party insists on its position regardless of the impact on others.

Avoidance

A conflict management strategy where parties ignore the problem at hand, or distance themselves from the conflict to avoid confrontations.

Problem Solving

The process of identifying a problem, developing potential solutions, and implementing a solution.