Total Quality Management (TQM) Focuses on Quality Improvement and Applies

question 220

True/False

Total quality management (TQM) focuses on quality improvement and applies this standard to all aspects of business activities.

Understand effective and ineffective sales practices.

Recognize the importance of self-concept in sales interactions.

Grasp the significance of nonverbal communication in sales.

Identify strategies for improving listening skills in sales.

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Definitions:

In-Group Members

Individuals who belong to a specific group or category perceived as being similar, leading to a stronger sense of identity and loyalty within the group.

LMX Theory

Stands for Leader-Member Exchange Theory, highlighting the importance of the relationship between leaders and their followers in influencing organizational outcomes.

Special Assignments

Unique tasks or projects given to employees outside of their regular duties, often to address specific issues or opportunities.

Supportive Leadership

A leadership style that focuses on building trust, encouragement, and empathy towards members to boost morale and job satisfaction.