______________ Is Related to How the Customer Perceives the Firm

question 11

Multiple Choice

______________ is related to how the customer perceives the firm.

• A) Reputational risk
• B) Supply chain risk
• C) Physical
• D) Litigation risk

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Definitions:

Negative Indicators

Factors or measurements that suggest a decline in performance, quality, or satisfaction.

Recruitment Process

The steps taken by an organization to attract, screen, and select a qualified candidate for a job position.

Organizational Performance Metrics

Organizational performance metrics are quantifiable measures used to assess how effectively a company or its departments are achieving their objectives and goals.

Employment Statistics

Data and figures that relate to employment rates, unemployment, sectors of employment, and demographics of the workforce.