W Edwards Deming Set Out 14 Points in His Definition

question 23

Multiple Choice

W. Edwards Deming set out 14 points in his definition of quality in the firm. Many of these points are related to ethical concepts. All of the following form part of the definition except ______.

• A) Drive out fear
• B) Eliminate quotas
• C) Maintain staff barriers
• D) Institute training

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Definitions:

Coordination

is the process of organizing activities or group efforts in a way that ensures efficient and effective achievement of goals.

Task Force

A temporary group of people formed for the purpose of achieving a specific goal or tackling a particular problem.

Integrator

A role or tool that combines or coordinates different elements, systems, or processes into a coherent whole.

Liaison Role

A function in which an individual acts as an intermediary or connector between different departments, organizations, or groups to facilitate communication and coordination.