11-14.Servicing a Pool of Loans May NOT Include

question 23

Multiple Choice

11-14.Servicing a pool of loans may NOT include:

• A) collecting monthly payments
• B) maintaining an escrow account for property taxes and hazard insurance
• C) Sending notices of default to the government
• D) making claims to the mortgage insurance for losses on defaulted loans

---

Definitions:

Line Managers

Individuals who are directly responsible for overseeing and managing employees and operations to ensure the production of goods and services.

Program Champion

A person who is willing and able to “cut the red tape” to move the program forward.

Red Tape

Bureaucratic procedures and rules considered excessive and hindering processes.

Paralysis By Analysis

A situation where decision-making is hindered or halted by the excessive analysis of data or overthinking.