Which of the Following Is Not an Example of a Customer-Oriented

question 96

Multiple Choice

Which of the following is not an example of a customer-oriented nonfinancial measure?

• A)Market share
• B)Delivery performance
• C)Product flexibility
• D)Product defects

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Definitions:

Garment Machinery

Equipment and tools used in the production and manufacturing of clothing.

Customer Relationship Process

The sequence of actions taken by a company to develop and maintain positive relationships with its customers.

Gaining Commitment

Gaining commitment refers to the process of securing an agreement or decision from a customer or client to move forward with a purchase or action.

Excellent Service

The provision of outstanding and superior service that exceeds customer expectations.