Which of the Following Strategies Relate to the Customer Perspective

question 133

Multiple Choice

Which of the following strategies relate to the customer perspective?

• A)Manage customer relationships and develop reputation for quick turnaround
• B)Retain and grow customer base and develop reputation for quick turnaround
• C)Manage customer relationships and retain and grow customer base
• D)Develop reputation for quick turnaround and manage customer relationships

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Definitions:

Purchase Price

Purchase price is the amount of money paid to buy goods, services, or assets.

Combined Equivalent

The equivalent total effect or value when multiple factors or values are considered together.

Scheduled Payments

Pre-determined payments made at regular intervals, such as monthly or quarterly, often related to loans or leases.

Rate of Return

The increase or decrease in the value of an investment over an allotted time frame, quantified as a percentage of the investment's purchase cost.