-In a decentralized organization,upper managers need a way to evaluate the performance of
Definitions:
Impatience
A lack of patience; irritation with anything that causes delay.
Happiness
A state of well-being and contentment characterized by emotions ranging from satisfaction to intense joy.
Friendliness
A behavior or attitude that is warm, welcoming, and ready to engage in positive interactions with others.
Sympathetic Nervous System
Part of the autonomic nervous system that activates the fight or flight response during perceived threats, by increasing heart rate, blood pressure, and releasing adrenaline.
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