Delta Airlines Uses Wipro,an Indian Company,to Handle Its Customer Service

question 153

Multiple Choice

Delta Airlines uses Wipro,an Indian company,to handle its customer service calls.This is an example of

• A)Offshoring.
• B)Outshoring.
• C)Outsourcing.
• D)Offsourcing.

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Definitions:

Amylase

An enzyme, found chiefly in saliva and pancreatic fluid, that converts starch and glycogen into simple sugars.

Elastase

An enzyme that breaks down elastin, an important protein in connective tissue which provides elasticity.

Enzymatic Reaction

A chemical process catalyzed by enzymes, speeding up reactions in the cells.

Reactants

Reactants are substances initially present in a chemical reaction that are consumed during the reaction to form products.