Delta Airlines Uses Wipro,an Indian Company,to Handle Its Customer Service

question 153

Multiple Choice

Delta Airlines uses Wipro,an Indian company,to handle its customer service calls.This is an example of

• A)Offshoring.
• B)Outshoring.
• C)Outsourcing.
• D)Offsourcing.

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Definitions:

Erikson

A developmental psychologist known for formulating the theory of psychosocial development, which outlines eight stages of human growth and development.

Industry Versus Inferiority

A stage in Erik Erikson's theory of psychosocial development where children develop a sense of competence through the mastery of tasks.

Psychosocial Development

A theory introduced by Erik Erikson that describes how individuals evolve through and navigate eight stages of development from infancy to adulthood, focusing on social and psychological challenges.

Erikson

A psychologist known for his theory on psychosocial development, which outlines eight stages that span from infancy to adulthood.