Delta Airlines Uses Wipro,an Indian Company,to Handle Its Customer Service

question 153

Multiple Choice

Delta Airlines uses Wipro,an Indian company,to handle its customer service calls.This is an example of

• A)Offshoring.
• B)Outshoring.
• C)Outsourcing.
• D)Offsourcing.

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Definitions:

Effective Rate

The actual interest rate that borrowers pay or investors receive on a financial product, once all the compounding periods are factored in, often higher than the nominal rate.

Compounding Interval

The frequency at which interest is applied to the principal sum of a loan or deposit, affecting the total interest earned or paid.

Compounded Nominal Rate

The rate of interest quoted for a period, usually a year, without taking into account the effect of compounding within that period.

Effective Rate

The actual interest rate of an investment or loan, taking into account the effect of compounding interest as opposed to the nominal or stated rate.