The Balanced Scorecard Uses Only Nonfinancial Information Such as Customer

question 65

True/False

The balanced scorecard uses only nonfinancial information such as customer satisfaction or employee turnover to measure performance.

Understand how poor design decisions can hinder effective communication.

Recognize the importance of consistency in design and layout for repeated communication with the same audience.

Identify principles of effective document design in business communication.

Understand the appropriate use of type sizes and styles in business documents.