The Balanced Scorecard Uses Only Nonfinancial Information Such as Customer

question 65

True/False

The balanced scorecard uses only nonfinancial information such as customer satisfaction or employee turnover to measure performance.

---

Definitions:

UCC Specifications

Standards and rules developed under the Uniform Commercial Code that govern commercial transactions within the United States.

Non-Delivery

The failure to deliver goods or services as agreed upon in a contract.

Impracticable

A situation or task that is impossible to carry out or accomplish due to practical limitations.

Reasonable Commercial Standards

The accepted norms and practices within a specific industry that are considered fair and appropriate.