It May Appear That All Unprofitable Customers Should Be Dropped

question 34

Essay

It may appear that all unprofitable customers should be dropped.However,before any action is taken,managers should evaluate all the implications of the action for the affected customer,for other customers,and for the company.
Required:
a.Explain three implications for the affected customer.
b.Explain three implications for other customers.
c.Explain three implications for the company.

Differentiate between the types of strategies (growth, retrenchment, stability) and their applications.

Recognize the significance of competitive advantage and how it is achieved.

Comprehend the role of vision, mission, and values in guiding organizational strategies.

Identify the differences between emergent and intended strategies.

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Definitions:

Recognition

The ability to identify something as previously encountered or known, such as recognizing a face, place, or pattern.

Rehearsal

A cognitive process involving the repetitive review or practice of information to aid in its retention and recall.

Retrieval Cues

Stimuli or cues that assist in the recall of information stored in memory.

Recall

The cognitive process of retrieving information from memory, allowing for the conscious recollection of past experiences and knowledge.