When Using the Balanced Scorecard to Monitor Performance, the Customer

question 161

Multiple Choice

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?

• A)Are we developing employees and providing technologies that facilitate change and improvement?
• B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
• C)Are we meeting our customers' expectations?
• D)Are we growing in a manner to be competitive in the industry?

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Definitions:

Team Turnover

The rate at which team members leave and are replaced in an organization, potentially affecting project continuity and performance.

Project Characteristics

Traits or features that define a project's nature, such as its scope, complexity, and stakeholder involvement.

Project Outcomes

The results or impacts of a project, including what was achieved or delivered by the project.

Client Expectations

The set of requirements or standards that a client expects a service provider to meet or exceed.