Which of the Following Would Be Considered a Customer-Level Activity

question 13

Multiple Choice

Which of the following would be considered a customer-level activity?

• A)Ordering direct materials used in all products
• B)Engineering changes made that will affect all products
• C)Cleaning the machines before beginning production
• D)Processing a sales order

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Definitions:

Specialization

The process of focusing on a specific area of knowledge, skill, or activity, often leading to greater efficiency and expertise.

Psychological Processes

Internal mental mechanisms and structures that underlie human thinking, feeling, and behavior.

Social Processes

Encompass the ways in which individuals interact and establish relationships within a society, shaping norms and influencing behavior.

Contingency Approach

A management theory that suggests the most appropriate form of organizational behavior depends on the specifics of the situation at hand.