The Balanced Scorecard Uses Only Nonfinancial Information Such as Customer

question 65

True/False

The balanced scorecard uses only nonfinancial information such as customer satisfaction or employee turnover to measure performance.

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Definitions:

Gustatory

Relating to the sense of taste and the perception of flavors.

Vestibular

Related to the inner ear system responsible for balance and spatial orientation.

Fast Fibers

Sensory receptors in skin, muscles, organs, and membranes around both bones and joints; these myelinated fibers quickly convey intense sensory input to the brain, where it is perceived as sharp, immediate pain.

Slow Fibers

Sensory receptors in skin, muscles, organs, and membranes around both bones and joints; these unmyelinated fibers slowly convey intense sensory input to the brain, where it is perceived as chronic, dull, steady pain.