Which of the Following Persons Would Ideally Use Internet Banking

question 2

Multiple Choice

Which of the following persons would ideally use Internet banking?

• A) Nancy Johnson,a young business woman,who uses bank financing regularly for her business
• B) Milan Sosa,an older gentleman,who enjoys visiting his local banker
• C) Molly Peterson,a woman who uses multiple bank services including a safe-deposit box
• D) Fred Longoria,a man who uses checking and savings but never goes to his bank
• E) A,B,and D would be good candidates for Internet banking.

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Definitions:

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors, driven by internal or external factors.

Substantive Complexity

Degree to which a person’s work requires thought and independent judgment.

Tacit Knowledge

Tacit knowledge refers to the unspoken, practical skills or understandings that people have but cannot necessarily articulate, often gained through personal experience and difficult to transfer to others.

Role Load Spillover

The phenomenon where the demands of one's role in work or home life interfere with the ability to fulfill roles in another domain.